Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

Save time and effort by eliminating repetitive and tedious typing tasks while keeping track of sensitive personal information. Use PCSentinel's Autokeys to answer hundreds of emails a day, complete forms with the touch of a button, save and retrieve sensitive information like passwords and account numbers! All data is stored in encrypted forms for your safety!

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

DEKSI CRM for Linux is a feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

Cut time, reduce mistakes, improve efficiency and maximise the true potential of your restaurant with this restaurant customer & reservation package.

- Manage reservation & customer details
- Advanced table availability searching
- Search for reservations, customers & view customer history
- Easily control the flow of customers through the restaurant
- Report printing, data exporting plus much more!

ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com.

LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com.

Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.

AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).

Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with you or guide them without chatting. Easy transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer etc. Free trial.

POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.

Skymol Communicator is a web-based customer service and live chat software with Voice, Video, Text Chat. On-demand live help software, help desk software with proactive chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

SightMax is a live chat software program providing live website monitoring, live help and live support to visitors for sales and customer service. SightMax has a host of exciting built-in features, these include: Instant Messaging between operators, Operator Chat Transfer, Multiple Chat Queues (ex. Sales and Support), Chat Conferencing and Operator 'Coaching', Operator Initiated Chat, Secure Chats, Canned Responses, Co-Browse and more...

Skymol Communicator is a web-based customer service and live help software with Voice, Video, Text Chat. On-demand live chat software, help desk software with proactive voice,video chat for online sales and customer service. It is completely web-based. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions.
VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.